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Hotel Altes Kloster
AK Tagungshotel Hainburg GmbH

1. Scope 

These General Terms and Conditions apply to all guest accommodation agreements concluded between AK Tagungshotel Hainburg GmbH (Hotel Altes Kloster) as the operating company of Arion Hotels in Austria with third parties (guests) and to all other services rendered and deliveries by Arion Hotels.

2. Reservations / resale

By accepting a reservation made by the guest, an accommodation contract has been concluded. This agreement, in the form of a reservation of ordered rooms, is binding on both parties. The reservation for ordered but not yet paid rooms is valid until 18.00 o'clock of the day of arrival. There is no claim to the use of the overnight service in a certain room. Hotel Altes Kloster reserves the right, at the end of the reservation, to rent the reserved rooms. The guest receives by Hotel Altes Kloster a binding booking or reservation number, on express request also a written reservation confirmation. 

The resale / leasing and / or the transfer of booked rooms is prohibited. In particular, the forwarding of rooms and / or room contingents to third parties at higher prices than the actual room rates is inadmissible. The assignment or sale of the claim against Hotel Altes Kloster is also not permitted. In these cases, Hotel Altes Kloster is entitled to cancel the booking, in particular if the guest has given false information about the type of booking or the payment to the third party during the assignment / sale. Use of the hotel room for any purpose other than the accommodation is expressly prohibited. 

3. Guaranteed reservations, cancellation deadlines 

A guaranteed reservation is made if the guest confirms the accommodation service by credit card number and the ordered rooms are not canceled before 6:00 pm on the day of arrival. In case of no-show (No Show), the full amount of the booked stay minus any saved expenses will be charged. For bookings under a quota contract or for a reservation of more than five rooms per night, the cancellation periods and other arrangements agreed in these contracts apply.

4. Advance payment of the nightly rate

The price of the entire booked accommodation service is always to be paid in advance by the guest, at the latest on arrival at the hotel.   

5. Taxes / Fees / Duties 

The applicable prices are gross prices and include all legal taxes, fees and charges. Hotel Altes Kloster reserves the right to adjust prices in the event of changes in tax, fee, and royalty rates, as well as the effective collection of new taxes, fees, and charges previously unknown to the parties.

6. Means of payment / services on later invoices

Valid means of payment are Cash in Euro, EC Card, Master Card, Visa Card, Diners Card and American Express in Euro. It is not possible to submit services for later invoices.

7. Possible uses of reserved rooms 

Reserved rooms are available to the guest from 3 pm on the day of arrival, and until 11 am on the day of departure.

8. Liability of Hotel Altes Kloster 

Hotel Altes Kloster is liable for any damages caused by injury to life, limb or health. Furthermore Hotel Altes Kloster is liable for other damages, which are based on an intentional or grossly negligent breach of duty by Hotel Altes Kloster as well as for damages, which are based on an intentional or negligent violation of contractual duties. A breach of duty by Hotel Altes Kloster is equal to that of its legal representatives, employees or vicarious agents. Further claims for damages are excluded unless otherwise stipulated in these Terms and Conditions.

Should disruptions or deficiencies occur in the services of Hotel Altes Kloster, Hotel Altes Kloster will make every effort to remedy this with knowledge or immediate notification of the guests. The guest is obliged to contribute to what is reasonable, to remedy the disturbance and to minimize possible damage. Incidentally, the guest is obliged to inform Hotel Altes Kloster in good time about the possibility of causing an exceptionally high damage. Hotel Altes Kloster is liable for brought in items in accordance with the statutory provisions (see §§ 701 ff. BGB). The liability is limited to a hundred times the room price (from EUR 600 to a maximum of EUR 3,500) and for money, securities and valuables up to EUR 800. The claim shall expire if the guest does not notify immediately after gaining knowledge of loss, destruction or damage to the delivered item Hotel Altes Kloster (§ 703 BGB). For the unlimited liability the legal regulations apply. Valuables have to be stored in the room safe. There will be no custody agreement.

If the guest is provided with a parking space in the hotel garage / car park, also for a fee, no custody agreement is concluded. There is no obligation to monitor by Hotel Altes Kloster. Hotel Altes Kloster is liable for all damages under the regulations mentioned in paragraph 1. The guest is obliged to report a damage without delay, obvious damages, at least before leaving the parking facility. Hotel Altes Kloster is not liable for damages that are the sole responsibility of other tenants or other third parties. 

9. Vouchers 

The voucher can only be redeemed for hotel services in the hotel noted on the voucher. Remaining on payments with the voucher remaining balance, these remain and can be used for further payments in the respective hotel. The validity period of the voucher is 3 years from the date of issue. Vouchers can not be returned, they are not resaleable or transferable and can not be redeemed for cash. The vouchers can not be used in the context of online payments. The purchaser of the voucher is responsible for providing the correct data (in particular e-mail address) to which the voucher and the invoice should be sent. 

10. Brought food and drinks 

In public areas, it is forbidden to consume food and drinks. Breakfast can only be taken in the designated premises of the public area (bar, lounge). The entrainment of offered breakfast ingredients is not possible. In the rooms, the preparation of food is strictly prohibited. Exceptions are the rooms with kitchen. It is important to ensure good ventilation. Any firefighting operations will be charged to the guest at 100%.

11. No smoking in the hotel 

The Hotel Altes Kloster is a non-smoking hotel. It is therefore forbidden to smoke both in public areas and in guest rooms. In the event of an infringement, the Hotel Altes Kloster shall be entitled to demand compensation of EUR 200.00 from the guest as compensation for the separately applicable cleaning costs, including any loss of sales resulting from the inability to rent the room. This compensation amount is higher or lower, if Hotel Altes Kloster proves a higher or the guest a lower damage. 

12. Pets 

The bringing of pets requires the consent of Hotel Altes Kloster. The guest is obliged to announce in advance the desire to bring one or more pets. If Hotel Altes Kloster agrees to bring pets, it is under the condition that the pets are under the constant supervision of the guest and are free from illness and otherwise pose no danger to hotel guests and hotel staff. There is a maximum of two pets per room allowed. Carrying of the animal / animals at breakfast and at the bar of Hotel Altes Kloster is not permitted. There is a charge of EUR 15.00 per pet per night. The exception, however, are blind, deaf and other comparable service dogs. These may be carried for free and at any time. 

13. group bookings 

For bookings of 11 or more rooms, only guaranteed reservations can be made with the appropriate prepayment. In addition, the separate terms and conditions of the respective hotels apply here. 

14. final provisions 

Changes and additions to the contract or the general terms and conditions should be made in text form. Unilateral changes or additions by the guest are ineffective.

The place of jurisdiction for all disputes between the parties resulting from the contractual relationship is Vienna, insofar as the contractual partner of Hotel Altes Kloster Kaufmann is a legal entity under public law or a special fund under public law.

AK Tagungshotel Hainburg GmbH / Fabriksplatz 1a / 2410 Hainburg a.d. Donau / hotel@alteskloster.at

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